Customer Strategy Plan of FedEx Assignment Example | Topics and Well Written Essays - 750 words

Customer Strategy Plan of FedEx - Assignment Example FedEx main metrics to retain the company’s most valued customers starts with examining potential avenues that could lead to loss of customers. The company will work to develop different ways to build value and strengthen its commercial relationship. There are four pivotal strategies FedEx can apply to win the client’s loyalty. The first is customer segmentation which involves the process of grouping the clients into segments based on their needs and preferences (Beck, 2010). Segmentation will allow FedEx to outline the major clienteles persona based on past relationship with the company. The main aim of this process is to identify what clients are committed to FedEx, up to what level they are loyal and what category do they fall under. Loyalty according to Beck (2010) is a result of customer orientation, brands in the market, the business transaction model and the client’s decision making. This will assist FedEx to determine what segments provide better opportunities so that the company can focus its resources, beneficial clients. The second strategy is to prioritize the customer needs using innovative means to offer tailor-made services. After realizing the customer’s realities FedEx intends to rise to the challenge by delivering the best value revising its service, price, and marketing strategy to boost the customer’s loyalty. FedEx seeks to elevate its staff skills to enable them to identify the customer’s specific need so as to provide them with the best solution to their need. Improving the employee’ skills according to Kumar and Reinartz (2012) allow the prospective customers receive personalized service. FedEx will revisit its pricing strategies to ensure that certain clien ts enjoy special annual discounts without sacrificing profit margins.  

Personal philosophy of science education in a primary class Assignment

Personal philosophy of science education in a primary class - Assignment Example Students are said to develop their thinking, hand and body skills better under the inquiry-based method of teaching (Akinoglu, 2008). According to Akinoglu, science projects develop the creative thinking skills of students (2008). In teaching science to a primary class, it is important that teaching be done through small group works (Woods-McConney, Wosnitza, & Donetta, 2011). This makes the students more motivated to learn and participate actively in the activity. Another important aspect of teaching science education to primary class students is to help students understand science by linking them to the needs of society (Eady, 2008). They should be made aware of the relevance of science in their daily lives. Lastly, one concurs with McTigue and Slough that design of science texts used should enhance the interests of students to direct their attention to the essential information (2010). Furthermore, science texts should have graphical representations that can assist the students in understanding the science concept presented (McTigue & Slough, 2010). One hopes to apply the philosophies stated above in teaching science to a primary class. These philosophies were based on several theories by science educators and which one deems effective in communicating scientific principles to children. Gilbert, A. (2009). Utilizing science philosophy statements to facilitate K-3 teacher candidates’ development of inquiry-based science practice. Early Childhood Educational Journal , 36 (5), 431-438. Woods-McConney, A., Wosnitza, M., & Donetta, K. (2011, September 1). Keep it positive: Using student goals and appraisals to inform small group work in science. Teaching Science: The Journal of the Australian Science Teachers Association ,